Refund Policy
Last updated: 21 September 2026
This policy distinguishes a change of mind from a genuine payment or service problem. It does not limit rights or remedies that apply under consumer law.
Operator and contact
Built, Not Born™ is operated by Rishikar Krishna under the Built, Not Born brand.
Location: Mulund West, Mumbai.
Customer support and Grievance Officer: Rishikar Krishna.
Email: hello@builtnotborn.in.
Website: builtnotborn.in.
Use this email for account help, payment problems, complaints and privacy requests. We acknowledge consumer complaints within 48 hours of receipt and address them within one month. We provide a complaint reference and explain the outcome. Where a provider is involved, we keep you informed; this does not remove your legal rights or automatically extend a statutory deadline.
Digital access
Paid online reading access costs ₹999 total for 12 months. One-time payment. No automatic renewal. Digital access begins immediately after payment is captured and verified.
Change of mind or non-use
Once the purchased digital access is activated, we do not routinely refund solely because you change your mind, stop reading or do not use the remaining period. This restriction does not apply to a refund or other remedy required by applicable law.
Payment and service problems
We investigate a duplicate charge for the same intended purchase, a verified payment failure where money was debited, a verified access failure where eligible captured payment did not activate access, non-delivery, deficient service, a material mismatch with the offer and other legally valid claims.
The appropriate remedy may include correction, restored access or a refund. We do not insist on restored access instead of a refund where you have a legal right to the refund. A bank debit that has not become a captured merchant payment may require a bank or provider reversal rather than a merchant refund. We check the status instead of claiming money was returned without confirmation.
Requesting help
Email hello@builtnotborn.in with the account email used for purchase, payment date, amount, non-secret payment or order reference and a short description. Do not send card numbers, bank credentials, passwords, OTPs or UPI PINs. Consumer complaints follow the acknowledgement and resolution process above.
Approved refunds and access
Approved refunds are initiated promptly through the payment processor to the original payment method, subject to applicable law. We provide the refund reference and distinguish initiated, pending and processed status. Bank-credit time is separate from our processing; contact us if a confirmed refund does not arrive within the provider's stated timeframe.
A refunded duplicate charge must not remove access funded by the valid original purchase. Any access adjustment must relate to the refunded transaction. Account deletion is not itself a refund request, and requesting a refund does not require deleting your account. Earlier purchases retain applicable mandatory rights and valid commitments made at purchase.